Privacy Policy

1. Who we are

Shiawase Home Co., Ltd. ("Shiawase Home", "we") is a licensed real-estate company located at 1-12-9 Tenjinio, Chuo Ward, Niigata City, Niigata 950-0905, Japan. This policy covers personal information we handle through our website (shiawasehome-japan.com), our contact forms, our official social media accounts (including Instagram @shiawasehome_japan and our Facebook Page), and messages you send us through those platforms.

2. Information we collect

• Contact details you provide (name, email address, phone number)
• Inquiry content, including messages sent via our contact forms
• Messages you send to our official accounts on Instagram or Facebook Messenger, together with your public profile name/username on those platforms
• Details you submit through our lead forms on Instagram or Facebook ads (name, email address, phone number and your answers), together with which of our ads the form was on
• Property preferences and viewing/appointment requests
• Basic website analytics (pages visited, referral source) via standard analytics tools
• Cookies and similar technologies, including the Meta Pixel and Google advertising tags, which record pages and listings you view on this website so we can measure our advertising and show relevant ads on Instagram, Facebook and Google (see section 4)

3. How we use it

• Responding to your inquiries and providing property information
• Arranging viewings, open-house visits, and real-estate transactions
• Managing customer relationships in our internal customer database
• Legal compliance under Japanese real-estate law (宅地建物取引業法)

We do not sell personal information. We do not use messaging data for advertising audiences without separate consent.

4. Third-party services

We use a small number of service providers to operate our website and respond to inquiries: website hosting and form processing, content delivery, email delivery, our customer-relationship database, and Meta Platforms (Instagram / Facebook) for social messaging. Each provider processes data only as needed to provide its service. Messages sent on Instagram/Facebook are also subject toMeta's Privacy Policy.

This website uses the Meta Pixel and Google advertising tags. They use cookies to collect information about your visit (such as pages and properties viewed) and send it to Meta and Google, who may use it to measure ad performance and to show you ads. You can control ad personalisation in yourMeta ad preferencesandGoogle ad settings, or block cookies in your browser.

If you visit from the EU/EEA, the UK or Switzerland, these tags load only if you choose "Accept" in the cookie banner; if you choose "Reject" or make no choice, none of them load. Elsewhere they load by default. Wherever you are, you can turn them off at any time with "Cookie settings" at the bottom of every page, which also deletes the cookies these tags set on our site. To decide whether the banner applies, we look up only the country of your connection and store that answer in your browser for 7 days.

5. Use of AI (automated processing)

We use artificial-intelligence (AI) tools in parts of our operations, and some of your information may be processed by them:

• Inquiry processing: inquiries and messages you send us (via our contact forms, email, or Instagram/Facebook messaging) may be automatically translated, summarized, and routed to the appropriate staff member using AI. On our social messaging channels, an initial response may be generated automatically by an AI assistant; substantive matters are always handled by our staff.
• Transcription: voice recordings related to your inquiry may be transcribed automatically.
• Marketing content: images, videos, and text we publish — including property videos and posts on our Instagram and Facebook accounts — may be created or edited using AI. Where a platform supports it, such content is labeled as AI-generated.

AI service providers process this data on our behalf and only to the extent needed to provide the service. No decision with legal or similarly significant effect on you is made solely by automated means — property transactions and all substantive decisions are made by our licensed staff.

6. Retention

We keep inquiry and transaction records for as long as needed to serve you and to meet legal record-keeping obligations, after which they are deleted or anonymized.

7. Your rights & data deletion

You may request disclosure, correction, or deletion of your personal data at any time. To request deletion of data we hold about you — including data collected from your messages to our Instagram or Facebook accounts — contact us by either method below and tell us the name/username or email address the data relates to:

• Email: info@shiawasehome-japan.com (subject: "Data Deletion Request")
• Phone: 025-255-5680 (Japanese)

We will verify the request, delete the corresponding records from our systems within 30 days, and confirm completion to you. Note that records we are legally required to retain under Japanese real-estate law are deleted after their statutory retention period instead.

8. Contact

Shiawase Home Co., Ltd. · 1-12-9 Tenjinio, Chuo Ward, Niigata City, Niigata, Japan · Tel 025-255-5680 ·Contact form